<img src="https://twitter.com/nbkcbank"> FDIC
About Cheryl Kroll
Advice for New Home Buyers
Ask as many questions as you can, as clarity helps alleviate anxiety.
Cheryl Kroll
“I have worked with Cheryl on numerous occasions. Cheryl’s outstanding performance, knowledge, understanding and friendly attitude makes her great at what she does and it was/is an absolute pleasure and joy to work with her. Cheryl made the process for me, as well as, for my daughter easier and stress free. She always communicates and answers all questions asked of her. She has expedited the process much faster than other lenders I have ever worked with before. Cheryl has exceeded my expectations and as always, if need be, I will work with her again in the future. I will also recommend Cheryl to anyone who may be looking to buy and/or refinance a home. Thanks for everything Cheryl!!!! ”
—Debbie from Birmingh from Birmingham, AL
Cheryl was awesome
“Cheryl was our loan officer with NBKC Bank. She was referred to me by a friend, and we had no issues whatsoever. Cheryl was quick to reply to my emails, always answered the phone, and was all around awesome.”
—Adam Fisher from Fairview Heights, IL
Never disappoints!
“This is the second time we work with Cheryl securing our mortgage. She was continuously in contact with us throughout the process, always available, promptly responding and addressing our mortgage needs. We have 100% trust that Cheryl will get us the best rates possible and make the process smoother. Very highly recommended!”
—Joe H from Morristown, NJ
Knocks it out of the park every time
“I have used Cheryl on multiple occasions including family members Loans. Cheryl's customer service is exceptional in every aspect. Some of Cheryl's greatest attributes include timely responses, follow up, explains things very clearly, not to leave out very knowledgeable. Cheryl places her customers first with personalized service. I will continue to have Cheryl involved in all my transaction now and in the future wherever she is. 10 Star Service!! ”
—GaryFrazier from Clermont, FL
Happy Repeat Customer
“I have worked with Cheryl for two home purchases and would not hesitate to reach out to her again in the future. She is always on the ball, and ready to provide multiple quotes to show you all of the options. She is always so kind and helpful to work through all the twists and turns that come with buying a house. Thank you Cheryl, you are the best!”
—Isaac VO from North Little Rock, AR
Experienced Loan Officer!
“Wow, Wow, Wow, is all that we can say after using Cheryl as our lender. My partner and I instantly felt like Cheryl was with us to find the home of our dreams throughout the entire process. She was communicative, efficient, and customer service forward at every turn. We could always get a hold of her when necessary, and she always had our best interests at heart. We had an incredible experience and highly recommended Cheryl to anyone looking for a bank lender. With Cheryl, you will get more than just a bank lender; you will gain a friend and 2nd mom! ”
—Dr. Marcus Hill from Rutland, MA
Phenomenal
“Cheryl made this process so painless and expedited everything faster than most lenders. I found a house on 17 Feb 2018 and closed on 20 Mar 18. Great interest rate. Update to this: Cheryl continues to be the greatest at what she does. I decided to work with her again for my other home purchase at my new duty location, and the process was even smoother than I expected. I will ALWAYS recommend her.”
—Jennifer from Marietta, GA
Simple and easy to work with!
“Cheryl was the best! I found nbkc on a late night scroll through NerdWallet, and I'm so glad that I found them. Cheryl made everything so simple and easy. As a first time homebuyer, I expected the loan process would be complicated and complex, but it was such a breeze. Cheryl replied almost immediately to all my questions, and she was ever so patient with me. I would definitely recommend Cheryl and nbkc to anyone. ”
—stephanierkc from Cave Springs, AR
A genuine and helpful person
“I shopped around, getting 4 quotes and dealing with 4 mortgage lenders, and Cheryl was by far the kindest and most genuine of them all. Wasn't pushy at all and did her best along the way to explain everything objectively, help us out with getting documents handled quickly, and generally just being there and supportive. My experience with Cheryl, combined with NBKC consistently near the top of the industry with their interest rates, make her an easy recommend for anyone buying or refinancing. ”
—RJ Grieco from Minneapolis, MN
Great experience!
“Working with Cheryl was a pleasure. She was always available for questions, to explain the process etc We felt like she actually cared about our needs as the buyer and was prompt and clear with all communication”
—Osama Rao from Munster, IN
Get to know Cheryl
What is your motto or personal mantra?
Be Happy, Be Humble, Be Grateful, Be Silent.
What is your favorite sports team?
I am a Mizzou Tiger fan.
What is something that people would be surprised if they knew about you?
I am a terrible cook.
What's your alma mater?
University of Missouri
What is on your bucket list?
I would like to go to CA and wine country someday.
What aspect of your job are you most passionate about?
Treating people the way I would want to be treated.
Where did you grow up?
Columbia, Missouri, out in the country.
What are some of your hobbies?
I like to jog with my dogs (I have 4), I like to spend time with my family (and my 4 dogs), I like to watch college football.
Before working at NBKC, what was the most unusual or interesting job you've ever had?
I worked for my Dad at his hometown grocery store (back when there was such a thing).