Contact Us

Forgot your password? It happens to the best of us.

Head to nbkc.com and select "Forgot Password". Follow the prompts, and in most cases you'll be back in action in just a few minutes.

If you've entered the wrong password one too many times and managed to lock yourself out completely, give our Customer Support team a call at (866) 931-0850 and we'll help get things sorted out.

A declined card can be frustrating, but there's usually a good reason for it.

Some common culprits include:

• The card has expired
• A fraud alert was triggered
• There aren't enough funds available
• The wrong PIN was entered
• Or something else entirely (because life likes surprises)

Give our Customer Support team a call at (866) 931-0850 or send us a Secure Chat through Online Banking. We'll help you get to the bottom of it.

Your new debit card is ready for its big debut.

Call (800) 848-4365 to activate your card and set your PIN. Note: if you ever want to change your PIN later, this is the same number you'll use.

Go ahead - your debit card is tired of sitting on the sidelines.

We know waiting isn't fun.

To find out why a check is on hold, send us a Secure Chat, email CustomerSupport@nbkc.com, or call (866) 931-0850.

A hold may be placed for a few reasons, including fraud prevention or if your account is brand new. For accounts opened within the last 30 days, check deposits are generally subject to a five-business-day hold while we make sure everything checks out.

We'll happily explain what's going on and what to expect.

Moved? New phone? Fresh email address from this decade? We've got you.

Consumer accounts: Check Menu -> Self Service -> Update Address in your online banking. If you do not see this option, give our Customer Support team a call at (866) 931-0850. For security reasons, we can't process these updates through Secure Chat or email.

Business accounts: Give our Customer Support team a call at (866) 931-0850. For security reasons, we can't process these updates through Secure Chat or email.

If Bill Pay is giving you trouble (or you need a higher limit) reach out via Online Banking’s Secure Chat or call us at (866) 931-0850.

Our standard Bill Pay limit is typically $2,000 per day for both personal and business accounts. Need more? Let's talk. We'll work with you to find the right solution.

First: good catch.

Second: don't wait.

Call our Customer Support team at (866) 931-0850 as soon as possible, and we'll help investigate. If the transaction involves your debit card, we'll guide you through the dispute process. If it's an ACH transaction, we'll get things started and send any required forms for electronic signature.

Either way, we'll walk you through it. That's what we're here for.

Ready to take your banking online? Great choice.

Consumer accounts: Visit nbkc.com and click "Enroll." Follow the prompts and you'll be up and running in just a few minutes.

Business accounts: Give our Customer Support team a call at (866) 931-0850. For security reasons, we can't process these updates through Secure Chat or email.